What We Do
Outsourced Twitter Staff
Companies with existing community managers sometimes have days when they cannot manage the workload, such as times of crisis when customers are tweeting faster than you can reply.
Sometimes the in-house team is so small that an absence of even one community manager is not acceptable.
We can take over or supplement your in-house social media team on a temporary basis, working strictly under your policy and protocols.
Outsourced Facebook Staff
If you have a Facebook page but nobody has the time to keep it updated, we can do that for you.
Outsourced Forum Management
There are other social networks apart from Facebook and Twitter. In particular, there are many forums where your customers discuss your products. We can engage with them on your behalf or alert you of those conversations.
We can manage the tedious aspects of forum management — whatever you can think of: spam removal, policy enforcement, thread relocation, etc. Your moderators can focus on the fun things.
Some companies have neglected forums that are collecting spam. We can revive them.
Social Media Strategy
We can write a social media strategy, just like we did for a Big-4 bank. We do not conduct campaigns — that is for your existing marketing agency. We do the foundation work, such as helping you conduct a trial, set up a governance structure, write a social media policy for your staff and then the social media strategy itself.
Customer Service Transition Strategy
An increasing number of companies with large customer contact centres is anticipating a shift of customers reducing their calls to the contact centre and opting instead for social networks. This requires forward planning to transition contact centre staff and equip them with social media skills. We can help with this.
For more information, visit our parent site Twemps.com.